Terms & Conditions
TERMS OF SERVICE
This website is operated by Wholesale Beauty LA. Throughout the site, the terms “we”, “us” and “our'' refer to Wholesale Beauty LA. Wholesale Beauty LA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
7. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
8. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
10. RECORDINGS
All recordings made by you, the customer, must be taken at the time you decide to open your order. If you do not record the opening of the order have the right to refuse any type of store credit or refund. It is essential to ensure all products arrive in pristine condition and are not damaged. If you notice that a product is obviously damaged, please show the recording device to help with store credit or refunds.
11. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
12. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Wholesale Beauty LA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
14. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Wholesale Beauty LA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
15. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
16. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
17. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
18. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of California.
19. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
20. CHANGES TO CLIENT'S INFORMATION
The client shall provide the required personal information when creating an account on our website, including name, address, phone number and e-mail. This will be used solely for shipping purposes. We will only accept and take into account the shipping information that is stated by the customer in the customer's account section in our website.
Please be careful when entering your address and confirming your order; once the order has been placed, we cannot change the address or destination information.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, client's information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
21. LOST OR STOLEN PACKAGES
We are not liable for any lost packages related to the purchase or use of goods, services, resources, content, or any other transactions made on our website. Please review carefully our shipping policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding shipping should be directed to the shipping company.
22. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@wholesalebeautyla.com
23. INTERNATIONAL ORDERS, REFUNDS & COMPENSATION
We reserve the right to refuse any international order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We do not guarantee the arrival of any or the total of the products in any of the purchases made within the store that are shipped outside of the U.S territory.
Wholesale Beauty LA SHALL NOT BE LIABLE for any lost, stolen, custom fees, custom duties countries may apply, damaged packages or for any delay caused by act or default of the shipping carrier. Wholesale Beauty LA is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
24. SHIPPING AND ORDER PICKUP
1. Processing and Shipping Times: All shipping-required orders are managed in a span of 24-48 Hours, excluding weekends and holidays. In periods of heightened demand, there might be slight delays in shipments. Kindly allocate extra time for delivery during transit.
2. Shipping Address: Customers are responsible for ensuring that their shipping address is entirely filled out and correct. Shipping labels are created directly from what is inputted by the customer. Once the order has been fulfilled and shipped, there is no way for us to amend your shipping address. Please make sure your shipping address is correct.
If you notice your order is being rerouted back to Wholesale Beauty LA due to an incomplete or invalid address, the customer will be responsible for any fees incurred to reship the package. Once we receive the package, we will relabel and reship the package with the address provided. The customer will be responsible for any additional shipping charges that incur to reship the order.
If the customer does not reach out to us for returned packages due to incomplete shipping addresses or invalid shipping addresses will be processed as a refund and you will receive your refund after the 25% restocking fee is deducted.
3. Order Pickup: All warehouse pickup orders will be processed and ready within 48 hours. Order pickups will be available daily from 8:30 AM-4:30 PM. Please have your order confirmation ready to expedite the pickup process.
The minimum order amount (MOA) is $150. Any orders under $150 for order pickup will be canceled.
To pick up an order, you must submit your seller's permit and ID online or bring in person to create an account with us.
4. Changes in Shipping Methods: We will ensure we utilize the quickest delivery service. The alterations in shipping companies will incur no extra charge for the customer, covered by our shipping division.
25. RETURNS & REFUND POLICY
At Wholesale Beauty LA, we are committed to ensuring your shopping experience is satisfying. Our return policy is designed to be transparent and fair for both you and us. Please take a moment to familiarize yourself with these guidelines before making a purchase.
1. Returns and Timeframe: You have the flexibility to return most new, unopened items within 7 days of delivery, allowing you ample time to evaluate your purchase.
2. Return Eligibility: Items eligible for return must remain in their original condition, including all original tags, packaging, and accessories. Items must remain unopened and in their original packaging.
3. Refund Options: Refunds will only be processed for unopened products that are in their original packaging. Eligible products that are opened AND reported within 7 days will qualify for store credit ONLY. We do not accept exchanges of products at this time.
4. Defective Items or Our Error: If the return is prompted by our mistake or a defective item, we will cover the return shipping costs.
5. Non-Returnable Items: Specific items, such as those categorized as final sale or customized products, cannot be returned. We recommend reviewing product descriptions before making a purchase.
6. Return Process: Initiating a return is straightforward:
a) Contact our customer service at info@wholesalebeautyla.com and include the following in your email.
· Order Number
· Item(s) Returned
· Reason for Return
· Showing how item(s) were wrapped within shipment
· The packaging material used
· Shipping label on package with tracking number clearly visible
· Close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
· 2 photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
b) Securely package the item, enclosing a copy of your purchase receipt.
c) Ship the item to the address provided by our customer service.
· Note: We do not provide return labels.
d) Please send all returns to the attention of:
WHOLESALEBEAUTYLA.COM
ATTN: RETURNS DEPT. + (ORDER #)
13747 Excelsior Dr. Santa Fe Springs, CA 90670
7. Condition of Return Items: We kindly request that returned items remain in their original packaging and maintain the same condition as when received. Items showing signs of use, damage, or missing components may not be eligible for a refund.
8. Return Shipping: Return shipping expenses are your responsibility unless the return results from our error or a defective item.
9. Processing Time: After we receive your return, please allow up to 7-10 business days for inspection and the processing of your refund or exchange.
10. Refund Timing: Refunds will be processed back to your original payment method or issued as store credit within 1-2 business days after the return is processed.
11. Restocking Fee: In certain cases, a restocking fee of 25% may apply to cover handling and processing costs. This fee will be deducted from your refund.
12. Lost/Stolen Packages: If your package has not arrived, please allow 3-5 business days from the date of delivery. For tracking that says "Delivered" on USPS/UPS and has not been delivered, please contact your local postal/UPS office for package status.
To file a claim for lost/stolen package, please visit the carrier's website. Wholesale Beauty LA will provide and assist you with the required information needed to complete the claim, but it is the customer's responsibility to file a claim with the shipping carrier.
13. Communication: We will keep you informed via email regarding the status of your return and its processing. Should you have any questions or concerns, please feel free to contact our customer service at info@wholesalebeautyla.com.
14. Order Cancellation: You may cancel your order if your order has not been 'fulfilled.' Once your order has been 'fulfilled' you cannot cancel your order and may be subject to restocking fees. Please allow 5 business days to process the order cancellation.
26. TAXES & SELLERS’ PERMIT
If you reside in the state of California, a seller's permit is required. If you reside outside of the state of California, a seller's permit is not required. Failing to show a valid sellers’ permit will require us to charge additional taxes according to California State Tax.
If you resell your goods and are exempt from sales taxes through a reseller license, please submit your license to our email, info@wholesalebeautyla.com. Once your license is approved by our team, you will receive sales tax exemption on wholesale purchases at Wholesale Beauty LA.
Please note that any taxes charged are non-refundable. The client must confirm their account is authorized as a sellers’ account before placing any orders.